Business
UBA’s Leo Celebrates Sixth Year Of Impact With New Offerings
UBA’s Leo Celebrates Sixth Year Of Impact With New Offerings
United Bank for Africa (UBA) Plc, one of Africa’s leading financial institutions, is commemorating the sixth year of operation of its flagship artificially intelligent Digital Assistant and Chatbot – Leo. This achievement is accompanied by the announcement of new offerings aimed at advancing digital banking in Nigeria.
Since its launch on January 11, 2018, UBA’s Leo has transcended being solely a technological asset, evolving into an innovative transformative assistant that has left a profound impact on the Nigerian and African financial industry.
It is noteworthy that UBA was the first financial institution in Africa to introduce a digital solution to streamline customer transactions, addressing the growing need for quick-time transactions and responses in a fast-paced world.
From its inception, Leo’s influence has been unmistakably impactful. The Chatbot, which initially operated on WhatsApp, Instagram, Apple Messages, Google Business Chat, and other social media platforms, has positively affected the lives of millions of users across the continent. Leo has been instrumental in driving financial inclusion, modernizing banking, and bridging the financial gap that previously existed.
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UBA has pledged that Leo’s services will be even more comprehensive and improved, as the bank has once again invested in cutting-edge technology to further enhance the customer experience on Instagram and Google Business, territories that none of its peers can lay claim to.
Olukayode Olubiyi, UBA’s Head of Digital Banking, emphasized that UBA customers indeed acknowledge Leo as one of the bank’s most significant investments in cutting-edge technology. Leo has been steadily revolutionizing the face of banking on the continent.
Olubiyi stated, “Six years later, and with over 7 million customers, UBA’s Leo has, without a doubt, remained unparalleled as the smartest Banking Chatbot in Nigeria due to its speed, quick learning intelligence, and continuous evolution to offer more to its growing customer base.”
He added, “While other financial institutions are still striving to find their footing in Artificial Intelligence, at UBA, we can proudly say that Leo has become a massive success, consolidating on its successes and accolades, winning several awards as a testament to its unparalleled qualities and effectiveness.”
Highlighting Leo’s achievements over the past six years, Olubiyi mentioned that Leo has effortlessly enhanced the digital customer experience in banking and achieved a range of other benefits, such as 24/7 availability to assist customers and handle common financial queries.
The AI BoT activities have spanned across the bank’s operations in 20 African countries, earning numerous accolades and over 17 prestigious awards globally.
He further stated, “With this in mind, we have ensured that Leo continues to enjoy periodic and systematic upgrades, with special emphasis on enhanced advancements and specialized, unique features where necessary.”
The uniqueness of Leo lies in its convenience, as customers can initiate transactions without leaving their preferred phone applications. By bringing Leo to the comfort zone of its customers, UBA’s chat banking became a pioneering innovation and has since enjoyed leadership status in the chat banking space.
United Bank for Africa Plc, a leading pan-African financial institution, offers banking services to more than twenty-five (25) million customers across 1,000 business offices and customer touch points in 20 African countries. With a presence in New York, London, Paris, and Dubai, UBA is connecting people and businesses across Africa through retail, commercial and corporate banking, innovative cross-border payments and remittances, trade finance, and ancillary banking services.
UBA’s Leo has undoubtedly made a lasting impact on the digital banking landscape in Nigeria and across Africa. As it celebrates its sixth year, UBA continues to demonstrate its commitment to innovation and customer-centric solutions, setting new standards for the industry. With the promise of even broader and better services, Leo is poised to further revolutionize digital banking, cementing its position as a trailblazer in the field of artificial intelligence and customer experience.
