Guaranty Trust Firm clients are reportedly having trouble completing electronic transactions as a result of what the bank has described as “network failure.”
Guaranty Trust Bank has been suffering network unavailability for more than a week, making it impossible for clients to complete seamless transactions on their app, as per NewsReport.
The affected channels included ATM withdrawals, PoS transactions, over-the-counter electronic transfers to other banks, and mobile app transactions.
The Guaranty Trust Bank in Lagos, Ogba 2 had a number of customers who were having trouble completing transactions on their mobile apps or even in person. Our correspondent observed these customers. After several hours, completed transfers were reversed.
A cashier told our correspondent that there was a huge network failure and all the banks were suffering from failed transactions, noting that the end-of-month pressure and banks’ reconciliations have made the situation worse.
A check at Guaranty Trust Bank on social media revealed that the bank customers are lamenting the challenges as they drag the bank.
According to a Twitter user, @Tees_Td “Dear @gtbank_help @gtbank, I made a transfer of 150k to a gtb account yesterday, I got debited but the receiver hasn’t receive it yet. I tried reaching out but no avail; kindly reach out back to me because no one gat time for this madness”.
— Dapo Adediji (@Dapson87) August 30, 2022
Before GTBANK send me back to Ijebu ? pic.twitter.com/EnxmxgcMTR
— Daddy Z (@TheSeunOreks) September 1, 2022
Gtbank is the absolute worst tbvh.
— Maya The First. (@owolabioyinkan) August 31, 2022
The Nigeria Inter-Bank Settlement System Plc (NIBSS), a core multiple transaction clearing house, was yet to notify the public of the network challenges. Its Head, Corporate Communications at NIBSS, Lilian Phido, said the network challenge could be an internal issue with GTB and not from the NIBSS platform.