Business
Fidelity excels in KPMG Customer Experience Survey
Fidelity excels in KPMG Customer Experience Survey
Fidelity Bank Plc has received high praise for its commitment to delivering exceptional customer experiences, as highlighted in the recently released KPMG 2023 West Africa Banking Industry Customer Experience Survey. The bank has shown significant improvement in its service delivery, moving up the ranks from 13th to 5th position in the retail, SME, and corporate customer segments.
The survey report acknowledges the challenges faced by Nigerian banks due to a cash crunch that affected both the banking industry and the wider economy. However, it also notes that Fidelity Bank stood out by ensuring its ATMs across the country were well-stocked and available to meet customers’ cash needs during this period of cash scarcity.
This achievement adds to a series of positive stories surrounding Fidelity Bank throughout this year. The bank’s efficient resource management led to several notable accomplishments, such as reclassifying its stock from small-priced stock to medium-priced stock and emerging as the best-performing bank share at mid-year. Additionally, Fidelity Bank has maintained its position as the company with the highest earnings per share on NGX based on half-year financial figures for two consecutive years.
Looking ahead, with public anticipation growing for Fidelity Bank’s upcoming public offer and rights issue, led by Nneka Onyeali-Ikpe’s management team, there is no doubt that investor confidence in this established institution will continue to flourish well into the new year and beyond.
For those interested in accessing more details about KPMG’s 2023 West Africa Banking Industry Customer Experience Survey Report mentioned above, it is available on their official website.
