The leading retail financial institution successfully commissioned and empowered 100,000 Access Closa agents to provide more than banking services to both existing and new customers across the country, reaffirming Access Bank’s commitment to providing banking services to at least one in every two Nigerians.
With the current number of Access Closa Agents spread across the country’s 774 Local Government Areas, the bank has significantly increased access to finance and banking services for millions of previously un(der)banked Nigerians, while also providing alternative income streams for MSMEs, promoting financial literacy, and moving closer to its goal of banking one out of every two Nigerians by 2025.
According to Victor Etuokwu, Executive Director, Retail Banking, Access Bank Plc, the exponential growth of Access Bank’s agent network is in fulfillment of the Bank’s mission to enable easier and safer access to financial services for every Nigerian.
“As a Bank is driven by innovation, we must deliver better outcomes for customers in terms of speed, security, and service to enhance the customer experience in all the locations that we operate.
With the recent achievement of hitting a 100,000 milestone of Access Closa Agents, customers and non-customers of the Bank who are traveling for business, events, or to visit loved ones in any location in Nigeria will continue to enjoy uninterrupted banking services as our Closa agents are available in several rural and semi-urban locations across the country”.
Reiterating Victor’s statement, Robert Giles, Senior Advisor, Retail Banking, Access Bank Plc said;
”The Access Closa network is a bespoke channel through which the bank expresses her passion and commitment to broadening the opportunities and access to financial services for every Nigerian and African, irrespective of the location they might be.
Customers can locate a Closa agent near them by simply searching for ‘Access Closa Agent’ on Google Maps on their phone instead of walking long distances in search of a branch.
With over 100,000 agent locations spread across every neighborhood in the country, we are making sure our existing customers and potential customers can enjoy seamless banking services close to where they live and work, in a safe and convenient manner.
By offering basic financial services such as account opening, cash withdrawal, cash deposit, and bill payments.
Our continuously growing agent network is increasingly making the need to visit a bank branch unnecessary for everyone. We are committed to being at the forefront of providing digital financial services in Nigeria,” Rob concluded.
Access Closa Agents’ geographical location tagging on Google Maps via internet-connected devices is another way the Bank is living up to its brand promise, as it will help customers and non-customers of the Bank locate and access Closa agents in their communities, truly bringing financial services closer to the people.
Access Bank has used advanced analytics, cloud computing, artificial intelligence, machine learning, and robotic process automation to reform company operations and drive performance to improve client experience over the years.